Admin
Analytics
Phase 1 metrics across all sessions.
Sessions
6
User messages
14
Deflection rate
0.0%
resolved / (resolved + escalated)
Escalation rate
0.0%
CSAT
— /5
0 ratings
Resolved
0
Escalations
0
Sentiment distribution
neutral
12
frustrated
2
Top categories (by KB hits)
Student Fees Refund Procedure
31
FAQ - Finance, Monash University Malaysia
24
Financial support - Finance, Monash University Malaysia
6
Instalment Payment Plan - Finance, Monash University Malaysia
4
Fee payment methods - Monash University Malaysia
3
SST Info - Finance, Monash University Malaysia
2
JomPAY - Malaysia
1
Reading your fee statement - Finance, Monash University Malaysia
1
🏦 Online Banking / ATM Cash Deposit / Bank Transfer / Direct Bank In - Malaysia
1
Fees - Finance, Monash University Malaysia
1