Admin
Analytics
Phase 1 metrics across all sessions.
Sessions
8
User messages
25
Deflection rate
0.0%
resolved / (resolved + escalated)
Escalation rate
100.0%
CSAT
— /5
0 ratings
Resolved
0
Escalations
1
Sentiment distribution
neutral
21
frustrated
4
Top categories (by KB hits)
Student Fees Refund Procedure
31
FAQ - Finance, Monash University Malaysia
24
SST Info - Finance, Monash University Malaysia
7
Principal Dates for Monash University Malaysia - Monash University Malaysia
6
Financial support - Finance, Monash University Malaysia
6
Instalment Payment Plan - Finance, Monash University Malaysia
4
Fee payment methods - Monash University Malaysia
3
Reading your fee statement - Finance, Monash University Malaysia
1
JomPAY - Malaysia
1
Fees - Undergraduate Courses - Monash University Malaysia
1