Admin
Analytics
Phase 1 metrics across all sessions.
Sessions
23
User messages
97
Deflection rate
12.5%
resolved / (resolved + escalated)
Escalation rate
87.5%
CSAT
5.00 /5
2 ratings
Resolved
2
Escalations
14
Sentiment distribution
neutral
73
frustrated
24
Monitoring cost
$0.0295
total spend
97
classifications
$0.000842
per classification
9,699
tokens · 2,297 in / 7,402 out
62 of 97 classifications predate cost tracking (or returned no usage) and are excluded from the per-classification average. Total spend is understated by roughly that share.
Top categories (by KB hits)
Student Fees Refund Procedure
103
FAQ - Finance, Monash University Malaysia
90
SST Info - Finance, Monash University Malaysia
55
Principal Dates for Monash University Malaysia - Monash University Malaysia
35
E-Invoicing - Finance
30
Reading your fee statement - Finance, Monash University Malaysia
29
Fee payment methods - Monash University Malaysia
17
Instalment Payment Plan - Finance, Monash University Malaysia
16
Financial support - Finance, Monash University Malaysia
11
Encumbrance - Finance
7