Escalations
Conversations the AI handed off to a finance officer.
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5 tickets
| Ticket | Student | Issue | Priority | Status | Sentiment | Assignee | Updated | |
|---|---|---|---|---|---|---|---|---|
| STUB-DEMO-002 opened 19h ago | Lim Wei Jun 32504871 | encumbrance Student paid fees 2 weeks ago but encumbrance still active, blocking exam registration with exams starting in 3 days. Possible payment-reference mismatch. | urgent | In progress | Angry | unassigned | 4h ago | |
| STUB-DEMO-001 opened 18h ago | Aisyah Binti Razak 32918274 | refund Student withdrew on 14 Mar 2026, refund approved (per their account) but no funds received as of today (~7 weeks). Cites financial hardship for next semester. Frustration escalating. | high | New | Frustrated | unassigned | 18h ago | |
| STUB-DEMO-004 opened 3d ago | Tan Mei Ling 32602148 | payment-plan Student requesting instalment plan due to family income loss. Already past first reminder — risk of late fee. Needs hardship documentation review and possibly late-fee waiver. | high | Waiting | Frustrated | Hafiz (Senior Officer) | 3d ago | |
| STUB-DEMO-005 opened 19h ago | David Chong 32811733 | invoice Student needs an EPF-format tuition invoice for Akaun II withdrawal. Standard request — generate from SAP, post to student portal or email PDF. | normal | New | Neutral | unassigned | 19h ago | |
| STUB-DEMO-003 opened 1d ago | Priya Sundaram 32711265 | discount Returning student (Y2) has an incoming sister (July intake). Routine sibling discount enquiry — needs eligibility confirmation, current % and form. | normal | In progress | Neutral | Nurul (Finance Officer) | 1d ago |
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