STUB-DEMO-001 · high priority · New · refund · Frustrated opened 19h ago
Withdrew from MUM in week 3, refund still not processed after 6 weeks. Wants timeline + escalation.
AI summary
Student withdrew on 14 Mar 2026, refund approved (per their account) but no funds received as of today (~7 weeks). Cites financial hardship for next semester. Frustration escalating.
Conversation
Aisyah Binti Razak · 19h ago
I withdrew from my course on the 14th of March and was told the refund would take 4-6 weeks. It's been almost 7 weeks now and I haven't received anything. This is really stressing me out — I need this money for next semester's living expenses.
AI · 19h ago
I'm really sorry it's dragged on this long — that's a frustrating place to be in. Refund processing usually does sit in that 4-6 week range from the approval date, though some cases take longer if documentation is still being verified [1]. I don't have access to your individual student account from here, so I can't tell you exactly where yours is in the queue. The fastest path forward is escalating this to the finance team — they can pull up your refund record and give you a real status. Want me to do that?
Sources:
[1] Student Fees Refund Procedure — https://publicpolicydms.monash.edu/Monash/documents/1909252
Aisyah Binti Razak · 19h ago
Yes please escalate. I need answers.
Reply to student
· · ·
Sends a stub email · logged on this ticket.