Student: Yes Assistant: Which teaching period is your child enrolled in, or is there anything else you'd like to check regarding the process? Student: That didn't quite answer my question. Could you re-search the knowledge base and try a different angle? Assistant: If you are asking about **how the money is paid back and whether it goes directly to you as a parent**, here is how the refund process works [1]: ### 1. Who receives the refund? * **Credit Card Payments (past 12 months):** The refund can be returned directly to the same credit card used to make the original payment, or to a student's nominated bank account [1]. * **Nominated Beneficiary (Parent's Account):** Refunds can be paid to a nominated party (such as a parent) via Electronic Funds Transfer (EFT) or telegraphic transfer, provided the student submits a request with the relevant bank account details and accepted supporting documents [1]. * **Sponsored Students:** If the tuition fees were paid by a registered third-party sponsor, the refund is returned directly to that sponsor [1]. --- ### 2. Steps to get the refund: 1. **Submit Course Discontinuation:** The student must first formally submit and be approved for course discontinuation (simply stopping attendance does not count as a formal withdrawal) [1]. 2. **Submit a Refund Request:** Once discontinuation is approved, the student submits a refund request via the Monash University Malaysia student online forms portal [1]. 3. **Processing Time:** Approved refunds are typically processed and paid within **four weeks** of receiving the written request [1]. Does that give you the specific information you were looking for? Sources: [1] Student Fees Refund Procedure — https://publicpolicydms.monash.edu/Monash/documents/1909252 Student: That didn't quite answer my question. Could you re-search the knowledge base and try a different angle? Assistant: To look at this from every angle: ### 1. Can the money be refunded directly to you (the parent)? **Yes.** While the formal discontinuation and refund application must be submitted through the student's portal, the refund does not have to go to the student’s personal account [1]: * **Card payments:** If you paid by credit card within the last 12 months, the refund can be credited directly back to the original card [1]. * **Bank transfer:** The student can nominate your bank account (a third party/parent) for an Electronic Funds Transfer (EFT) by providing your bank account details in the refund request form [1]. * **Sponsored/EPF:** If paid by an official sponsor, funds are returned directly to the sponsor [1]. --- ### 2. How much will actually be refunded? * **Full refund (less RM2,000 admin charge):** If your child is a new student and gives more than 4 weeks’ notice before the semester starts [1]. * **50% of tuition retained:** If they are a new student giving less than 4 weeks’ notice before the semester starts but prior to the Census Date [1]. * **Tuition carried forward / refunded:** If they are a continuing student discontinuing prior to the Census Date [1]. * **0% refund:** If they withdraw **after** the Census Date, or stop attending without submitting a formal discontinuation form [1]. * **Non-refundable fees:** General administrative fees (such as registration and application fees) are non-refundable [2]. --- ### 3. Special / Extenuating Circumstances If they are dropping out due to unforeseen medical, personal, or family reasons (e.g., unexpected severe illness), an application for a full refund or debt remission can be assessed by the Senior Finance Manager with supporting documentation, even after standard deadlines [1]. --- If your child is facing a specific situation (such as a medical reason, EPF withdrawal, or scholarship) or if you'd like me to connect you with the Finance Helpdesk team to check their fee account directly, let me know! Sources: [1] Student Fees Refund Procedure — https://publicpolicydms.monash.edu/Monash/documents/1909252 [2] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq