STUB-MRELGSF7 · normal priority · New opened 58d ago

Student: Attached are my acceptance form and bursary letter. Please issue the new invoice with the RM5000 waiver. Assistant: Thanks for getting in touch. I understand you want an updated fee statement that shows your RM5,000 waiver. I can't see the attachments you've sent, and I don't have access to individual student accounts to issue a new statement. However, I can explain the usual process for this. It's very common for waivers and bursaries not to appear on your fee statement until after the semester's census date [1, 2]. In the meantime, you are meant to simply deduct the RM5,000 from the total amount shown on your current statement and pay the remaining balance [1]. The system will be updated later to reflect the waiver officially. If you'd still like our team to formally review your documents and confirm this, I can escalate your request to the Finance Helpdesk. They can check that the bursary is correctly recorded for your account. Would you like me to do that, or does deducting the amount yourself work for you? Sources: [1] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement [2] E-Invoicing - Finance — https://www.monash.edu.my/finance/e-invoicing Student: Hello..I would like to ask whether the semester fees should only be paid fully by tgis month or can we pay up the amount separately? If we pay up the amount separately so how much would it be for each payment and how often? Assistant: Hey there. That's a great question, and yes, you do have an option to pay your tuition fees separately instead of all at once. While the standard rule is that fees must be paid in full at the start of the semester [1], you can apply for a Tuition Fee Instalment Payment Plan [2]. This plan splits your tuition fees into three separate payments over the semester [2]. Here's how it's structured: * 1st Instalment: 50% of your tuition fee * 2nd Instalment: 25% of your tuition fee * 3rd Instalment: 25% of your tuition fee The specific due dates for these payments depend on the semester [2]. For example, for Semester 1 in 2026, the dates are in March, April, and May [2]. A couple of important things to know: * This plan is only for your tuition fees. Other charges like the general amenities fee must be paid in full with the first instalment [2]. * There's an administration fee of RM100 for each instalment payment [2]. This isn't an automatic process; you need to apply for it online. You can find the details and the application link on the Instalment Payment Plan page [2]. Does that give you a clear idea of how it works? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq [2] Instalment Payment Plan - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/financial-support/installment-payment-plan Student: I have received an email about an outstanding fee sent on the 15th of july and it states an amount of RM 789. I want to know if this outstanding amount is for the insurance? And this email was sent on the 15th of july but unfortunately i was in my home country for vaccation and i had missed this email. I would like for you'll to hold on my account being encumbered by the 10th of july and give us more time to pay it since i saw the email late as well. Assistant: I can understand why getting an overdue fee notice, especially when you were away, would be stressful. It's good that you've reached out straight away. First, I can't access your individual student account, so I can't confirm exactly what that RM 789 charge is for, though insurance fees are in that range. For the same reason, I'm not able to grant a payment extension or put a hold on any encumbrance actions myself. However, I can tell you the process and get this in front of the right people who can help. When a student doesn't pay their fees by the due date, a late payment fee of RM100 is typically charged, and if the fee remains unpaid, the student's account gets encumbered [1]. This can affect your access to things like the library and your exam results [1]. The most important thing to do when you're having difficulty paying is to contact the university immediately [1]. The team that can help you with this is the Finance Helpdesk. They have access to your account and are the only ones who can discuss payment options and extensions [1]. The best next step is for me to escalate your request directly to them. I can pass on your message, explaining that you missed the email while you were away and that you're asking for more time to pay. They can then look at your account, clarify the charge, and get back to you with your options. Would you like me to go ahead and escalate this for you? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq

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when is fee due

For the 2026 academic year, the fee payment deadlines are: * **Semester One: 6 March 2026** [1] * **Semester Two: 31 July 2026** [1] You're generally required to pay your fees in full at the beginning of the semester by these dates [2]. I know getting payments sorted on time can be stressful. If you think you'll have difficulty paying by the due date, it's best to contact the Finance Helpdesk to discuss your options. You might be eligible for a payment plan [3]. Just be aware that a late payment fee of RM100 is charged if you miss the deadline, and continued non-payment can lead to your student account being encumbered, which affects access to things like the library and your exam results [2]. Does that answer your question? Sources: [1] Fee payment methods - Monash University Malaysia — https://www.monash.edu.my/study/apply/application-form/fee-payment-methods [2] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq [3] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement

i dont want to pay sst

I understand you have questions about paying the Sales & Service Tax (SST). Based on the information, SST is charged on tuition fees and other educational charges [1]. All non-Malaysian students, both new and continuing, are subject to this tax on eligible fees [2]. Even if you have a partial or full tuition fee waiver, the SST is calculated on the *full* tuition fee amount before the waiver is applied [1]. For example, if your tuition is RM30,000 and you have a RM5,000 waiver, the SST is still charged on the full RM30,000 [1]. If you are a sponsored student and your sponsor pays your tuition in full, they will be billed for the tuition fee and the SST [1]. Is there a specific charge on your statement you're concerned about? Sources: [1] SST Info - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info [2] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement

That didn't quite answer my question. Could you re-search the knowledge base and try a different angle?

Of course, let me try that again. I'll take another look.It seems the key factor for when SST is applied is the *date of payment*, not just the date of billing [1]. According to the guidelines, payments received by the university **before July 1, 2025**, are not subject to service tax. The SST is only chargeable on payments made from July 1, 2025, onwards [1]. So, if you pay your fees in advance before that cut-off date, even for a future semester, those payments would not have SST applied. The system will adjust the charges accordingly. For example, if you had an advance payment balance in your account before July 1, 2025, that balance could be used for your Semester 2, 2025 fees without incurring SST on that amount [1]. Is this closer to what you were asking about? Sources: [1] SST Info - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info

u talk alot

Fair point. I'll be more direct. Payments made before July 1, 2025, are not subject to SST. Payments made on or after that date are [1]. So, paying for fees in advance before that cut-off is the way to avoid the tax on them [1]. Want me to dig into anything else? Sources: [1] SST Info - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info

why am i paying more fees

I understand seeing a higher fee than you expected can be a worry. There are a few common reasons this might happen. One is the annual fee adjustment. University tuition fees can increase each year, by a maximum of 6% of the previous year's fee [1]. The new fees for the upcoming year are usually published in November [1]. Another reason could be changes in your enrolled units. If you add a subject, your fees will increase to cover the cost of that unit [2]. Also, for non-Malaysian students, the introduction of the 6% SST on tuition and other fees from July 1, 2025, will increase the total amount due [2]. I can't see your specific fee statement, but does one of those reasons sound like it might apply? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq [2] SST Info - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info

I enrolled in the 2025 S2 intake. My offer stated the tuition fee plus SST for each course was RM7059.6. Tuition fees increased for new students enrolling in the 2026 S1 intake. However, I'm wondering if our tuition fees, as students enrolling in 2025, shouldn't also increase accordingly? Shouldn't that tuition fee be for students enrolling in 2026? My friends previously said it wouldn't increase and would remain the same as the initial tuition fee. Now my fee is RM7250.4 per course, and I'm confused about this.

I can definitely see why that's confusing, especially when you have the numbers from your original offer letter. It's a valid question to ask why the fee has changed. First off, I can't access your individual student account or fee statements, so I can't check the exact figures for you. But I can explain the general policy on how fees are updated each year. The key thing is that tuition fees are reviewed annually and can increase for all students, not just for new intakes. The university notes that the yearly semester fee may be subject to an increase of up to a maximum of 6% of the current year's tuition fee [1]. So, the fee amount from your 2025 offer letter was the correct rate for the 2025 academic year. For the 2026 academic year, the fees were reviewed and updated, and this new rate applies to continuing students as well. It's a common misunderstanding that the initial fee is locked in for the whole degree, but the standard practice is this annual review [1]. I know that's not what your friends told you, and it's frustrating when costs change unexpectedly. Since I can't confirm the exact calculation on your account, the best thing to do is to have our team look into it for you. I can escalate this to the Finance Helpdesk team. They can pull up your record, verify the charges, and give you a definitive confirmation. Would you like me to do that? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq

Dear Finance Office, I hope you are doing well. I received an email from your office yesterday regarding a payment of RM 2,300 for the Student Pass EMGS Fee. However, I am a little confused as I have already paid the full amount stated in my Full Offer Letter, which totals RM 29,485. To verify this, I have attached the receipts for all the payments I have made. When accepting my offer, I selected the fee schedule for the non-direct application of my student pass. Based on my records and the amount stated in the Full Offer Letter, I believe all required payments have already been settled. Therefore, I would appreciate it if you could clarify what this additional RM 2,300 charge is for and whether this payment is actually required. As far as I am aware, there should not be any outstanding fees remaining on my account. For your reference, I have also attached the invoice that I received yesterday regarding the RM 2,300 payment. I would be grateful if you could review my account and advise whether any further payment is required or if this invoice was issued in error. Thank you for your assistance. I look forward to your clarification.

Thanks for reaching out and for providing all that detail. It's completely understandable that you're questioning an unexpected invoice after you've been so careful with your payments. I can't see your individual student account or the attachments you've sent, so I can't check your specific records or confirm if this invoice was sent in error. That's something only the staff with access to student financial records can do. However, I can offer the best next step. I can escalate this entire query, including your explanation, to the Finance Helpdesk team. They can access your account, review the payments you've made against your offer letter and the new charge, and give you a definite answer on what the RM 2,300 is for and whether you need to pay it. Would you like me to go ahead and escalate this for you?

Dear Sir or Madam, I hope you are doing well. I would like to seek clarification regarding my latest Fee Statement dated 3 July 2026. When I commenced my studies, I received a tuition fee update stating that the total tuition fees for my C6003 program would be RM72,000, based on three semesters (RM24,000 per semester). I have already paid the full tuition fees of RM72,000. However, I recently received a new Fee Statement showing additional tuition fees for Semester 2, 2026, including FIT5120, FIT5122, and FIT5235, with a total amount payable of RM24,803.18. Could you please confirm why these additional tuition fees have been charged? I would appreciate it if you could verify whether my Fee Statement is correct. For your reference, I have attached the original tuition fee notification as well as my latest Fee Statement. Thank you for your assistance. I look forward to your reply.

Hi there, thanks for laying all that out so clearly. It's definitely confusing to get a new bill when you believe you've already paid the full amount for your course. I can see why you're asking for a check on this. I can't access your individual student records, so I can't see your fee statement or the attachments you mentioned to confirm the exact details. However, I can explain the university's general policy, which might shed some light on it. Tuition fees are reviewed annually and can be adjusted. This means that the initial fee structure you were quoted when you started your studies might be subject to an annual increase [1]. It's a common policy that fees may go up by a certain percentage each year, rather than being fixed for the entire duration of the course [1]. But to be certain about what's happened in your specific case, someone needs to look at your account. The best thing to do here is for me to escalate your query to the Finance Helpdesk team. They can access your full record, review your past payments, check the fee structure for your C6003 program, and give you a definite answer as to why those new charges for Semester 2, 2026 have appeared. Shall I go ahead and pass this on to them for you? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq

Dear Finance Department, I hope this email finds you well. I would like to request an updated fee statement reflecting my tuition fees after the scholarship has been applied. Kindly provide the detailed statement showing the total fees, scholarship deduction, and the remaining balance payable.

Of course. I understand you need to see the exact breakdown of your fees with the scholarship applied. I can't access individual student accounts to view your fee statement directly, for privacy and security reasons. However, I can escalate your request to the Finance Helpdesk team. They have access to your records and can generate the updated statement showing your scholarship deduction and the final amount you need to pay. Would you like me to escalate this request for you?

am a current student at Monash University Malaysia and a recipient of the PTPTN loan. I would like to seek clarification regarding my Semester 2 tuition fee payment. According to my student account, the amount payable for Semester 2 is RM30,340. As I am receiving PTPTN funding, I would like to confirm whether I am required to pay the full amount of RM30,340 at this time. In this case, will the PTPTN loan amount for Semester 2 be transferred to my personal bank account? At the moment, I am unsure of the exact amount of PTPTN funding that I will receive for this semester. I would greatly appreciate your advice regarding the amount I am required to pay and the payment process for PTPTN recipients.

Hey there, thanks for asking. It's a really common and important question for students using PTPTN, so I'm happy to clarify the process for you. Here’s how it generally works for Monash students with a PTPTN loan: 1. **You need to pay first:** The university requires all students, including those waiting for PTPTN loans, to pay their tuition fees in full by the semester's due date [1]. 2. **PTPTN pays you directly:** PTPTN will deposit the loan amount for the semester directly into your personal bank account. This happens on a semester basis, usually after they confirm you've passed your exams [1]. 3. **You're responsible for the full amount:** Because the loan goes to you, you are responsible for paying the full RM30,340 to the university. Once you receive the funds from PTPTN, you can think of it as a reimbursement for the fees you've already paid. So, to answer your main question: Yes, you are required to pay the full tuition fee amount to Monash by the payment deadline [1]. It can be tough managing the payment while waiting for the loan to come through. If you think you'll have difficulty paying the full amount by the due date, it's a good idea to contact the Finance Helpdesk to discuss your options. You may be able to arrange an instalment plan [2, 1]. Does that help clear things up? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq [2] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement

The semester 2 waiver of 5,000 is not reflected in the statement. Do I just deduct 5,000 to the final amount of 17,180?

Yes, that's exactly right. You can deduct the RM5,000 from the total and pay the remaining balance [1, 2]. It's very common for tuition fee waivers and discounts not to show up on the statement immediately. They are usually officially applied after the semester's census date [1, 3]. Until then, you are advised to just subtract the waiver amount yourself when you pay [2, 3]. So in your case, you would pay RM12,180. Does that clear it up? Sources: [1] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement [2] SST Info - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info [3] E-Invoicing - Finance — https://www.monash.edu.my/finance/e-invoicing

My Fee Statement still includes Insurance (01/01/2026–30/11/2026) with an amount of MYR 719.83. However, I have already received the e-Invoice for this insurance fee, E-Invoice No. 9400228321, dated 09 June 2026, for the same amount of MYR 719.83. Could you please clarify why this insurance fee is still reflected in my outstanding balance? I would like to confirm whether this amount still needs to be paid, or whether my Fee Statement will be updated.

That's a great question. It can seem confusing with the new e-invoicing system, but there's a simple way to look at it. Think of it like this: * The **e-Invoice** you received is a legal, digital receipt for a single charge, like your insurance fee. You'll get one for every individual fee transaction (tuition, insurance, etc.) for your records, as required by law [1, 2]. * Your **Fee Statement** is the main summary document. It lists *all* your charges (including the insurance e-invoice), subtracts any payments or credits, and gives you the final "Total to Pay" [2]. You should **always refer to your Fee Statement** to see the correct amount you need to pay [2, 3]. The individual e-invoices are just for your records [2, 3]. So, if the insurance amount is still included in the final balance of your most recent Fee Statement, it means it is still considered outstanding. I can't see your account to confirm if a payment has been missed or is just slow to process. If you believe you have already paid this and it's not reflected on your statement, I can escalate this to the Finance Helpdesk team so they can investigate for you. Would you like me to do that? Sources: [1] E-Invoicing - Finance — https://www.monash.edu.my/finance/e-invoicing [2] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement [3] E-Invoicing - Finance — https://www.monash.edu.my/finance/e-invoicing

I saw my latest fee statement that includes all my units for next semester. However, I am confused by the total to pay. Previously, I received a fee statement for my insurance which was originally RM789, but then reduced to RM704.2 (which I have paid) since it deducted the pricing for the student letters that I paid for. However, in this current fee statement that includes my units, the RM84.8 is somehow added back to the total to pay.

I can definitely see why that's confusing. You're right to question it when it looks like a credit you've already used has been added back as a charge. It sounds like you're keeping a very close eye on your statements, which is great. I can't see your individual fee statement to trace the transactions, so I can't give you a definite reason for why that RM84.80 has reappeared. Sometimes, when a new, comprehensive statement is issued (like one that adds your tuition fees for the semester), it might list all the original charges first and then list all the credits and payments separately, rather than showing the net amount for each item. The final "Total to Pay" at the bottom should be the accurate summary of all of this, but it can be confusing to follow the individual lines. However, it could also be an error. The only way to be certain is to have someone with access to your account look into it. I can escalate this to our Finance Helpdesk team. They can review your statement, see how the insurance fee, the student letter credit, and your payment were all recorded, and tell you for sure whether the total is correct or if there's an error that needs fixing. Would you like me to go ahead and do that for you?

Attached are my acceptance form and bursary letter. Please issue the new invoice with the RM5000 waiver.

Thanks for getting in touch. I understand you want an updated fee statement that shows your RM5,000 waiver. I can't see the attachments you've sent, and I don't have access to individual student accounts to issue a new statement. However, I can explain the usual process for this. It's very common for waivers and bursaries not to appear on your fee statement until after the semester's census date [1, 2]. In the meantime, you are meant to simply deduct the RM5,000 from the total amount shown on your current statement and pay the remaining balance [1]. The system will be updated later to reflect the waiver officially. If you'd still like our team to formally review your documents and confirm this, I can escalate your request to the Finance Helpdesk. They can check that the bursary is correctly recorded for your account. Would you like me to do that, or does deducting the amount yourself work for you? Sources: [1] Reading your fee statement - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/reading-your-fee-statement [2] E-Invoicing - Finance — https://www.monash.edu.my/finance/e-invoicing

Hello..I would like to ask whether the semester fees should only be paid fully by tgis month or can we pay up the amount separately? If we pay up the amount separately so how much would it be for each payment and how often?

Hey there. That's a great question, and yes, you do have an option to pay your tuition fees separately instead of all at once. While the standard rule is that fees must be paid in full at the start of the semester [1], you can apply for a Tuition Fee Instalment Payment Plan [2]. This plan splits your *tuition fees* into three separate payments over the semester [2]. Here's how it's structured: * **1st Instalment:** 50% of your tuition fee * **2nd Instalment:** 25% of your tuition fee * **3rd Instalment:** 25% of your tuition fee The specific due dates for these payments depend on the semester [2]. For example, for Semester 1 in 2026, the dates are in March, April, and May [2]. A couple of important things to know: * This plan is only for your tuition fees. Other charges like the general amenities fee must be paid in full with the first instalment [2]. * There's an administration fee of RM100 for each instalment payment [2]. This isn't an automatic process; you need to apply for it online. You can find the details and the application link on the Instalment Payment Plan page [2]. Does that give you a clear idea of how it works? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq [2] Instalment Payment Plan - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/financial-support/installment-payment-plan

I have received an email about an outstanding fee sent on the 15th of july and it states an amount of RM 789. I want to know if this outstanding amount is for the insurance? And this email was sent on the 15th of july but unfortunately i was in my home country for vaccation and i had missed this email. I would like for you'll to hold on my account being encumbered by the 10th of july and give us more time to pay it since i saw the email late as well.

I can understand why getting an overdue fee notice, especially when you were away, would be stressful. It's good that you've reached out straight away. First, I can't access your individual student account, so I can't confirm exactly what that RM 789 charge is for, though insurance fees are in that range. For the same reason, I'm not able to grant a payment extension or put a hold on any encumbrance actions myself. However, I can tell you the process and get this in front of the right people who *can* help. When a student doesn't pay their fees by the due date, a late payment fee of RM100 is typically charged, and if the fee remains unpaid, the student's account gets encumbered [1]. This can affect your access to things like the library and your exam results [1]. The most important thing to do when you're having difficulty paying is to contact the university immediately [1]. The team that can help you with this is the Finance Helpdesk. They have access to your account and are the only ones who can discuss payment options and extensions [1]. The best next step is for me to escalate your request directly to them. I can pass on your message, explaining that you missed the email while you were away and that you're asking for more time to pay. They can then look at your account, clarify the charge, and get back to you with your options. Would you like me to go ahead and escalate this for you? Sources: [1] FAQ - Finance, Monash University Malaysia — https://www.monash.edu.my/finance/faq

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