Admin Escalations 16d1cffe-3007-4387-ae7d-da30f6ea24f7
STUB-MT9S5HZ0 · normal priority · New · invoice · Neutral opened 11d ago

Student needs tuition e-invoice issued to father's company with company TIN instead of student name.

AI summary

The student is requesting to have their tuition e-invoice issued under their father's company name and Tax Identification Number (TIN) rather than under the student's personal details. The ticket was escalated because updating tax details and setting up third-party corporate sponsor billing requires manual verification and processing by the Finance team.

Conversation
AI
Whether you pay SST on tuition fees depends on your citizenship status: * **Malaysian citizens** (holding a Malaysian IC) and registered OKU cardholders are **exempt** from service tax on tuition fees and education charges [1]. * **Non-Malaysian citizens** (international students) are subject to a **6% service tax** on tuition fees and educational services effective 1 July 2025 [1]. Regarding the invoice for your dad's company: Monash University Malaysia issues official **e-Invoices** for fee transactions in compliance with Malaysian Inland Revenue Board (LHDN) regulations [2]. These include a government-verified Unique Identifier Number and QR code that serve as official tax records [2]. If your dad's company is acting as an official corporate sponsor or needs specific corporate billing arrangements, you can submit an enquiry through the Finance Helpdesk under the E-Invoice section to get that sorted out [2]. Does that help clear things up for you and your dad? Sources: [1] SST Info — Finance, Monash University Malaysia — https://www.monash.edu.my/finance/sst-info [2] E-Invoicing — Finance — https://www.monash.edu.my/finance/e-invoicing
AI
By default, the university automatically issues e-invoices directly to you as the student [1]. If your dad’s company is paying or sponsoring your fees and needs the e-invoice billed under the company’s name and Tax Identification Number (TIN): 1. The university can bill a sponsor directly, which issues the e-invoice to the company and generates an e-invoice Credit Note (CN) on your student record [1]. 2. Because individual student records and tax details need to be updated by the finance team, you'll need to lodge a request via the **Finance Helpdesk** under the **E-Invoice** category [1]. 3. Make sure to provide the company’s registered name, TIN, registration number, contact email, and your student details or e-invoice number so the team can set up the sponsorship billing properly [1]. Would you like me to guide you on how to submit that request to the Finance Helpdesk? Sources: [1] E-Invoicing — Finance — https://www.monash.edu.my/finance/e-invoicing
Reply to student
· · ·
Sends a stub email · logged on this ticket.